ABOUT A CUSTOMER’S POINT OF VIEW

A Customer's Point of View, Inc. (ACPVIEW) is an award winning company formed in 1997. We provide mystery rider services to transit systems, airport ground transportation and taxi services nationwide. Whether it is a plane, train, bus or taxi, we are your transportation riding experts.

We combine strong business skills, a collaborative team approach, flexibility in project delivery methods, and comprehensive professional services to provide better service delivery for each individual client and each unique project.

Having conducted over 10,000 mystery rides throughout the United States, ACPVIEW has the experience to give you a true view.

Our Services Include:

Our mystery riders services include an evaluation of the entire
transportation experience or just a portion of it such as:

  • Federal ADA compliance and monitoring
  • Telephone call center information
  • Bus operator behavior, driving/safety and customer service skills
  • Bus operator mobile device tie down compliance
  • Bus/rail announcements compliance
  • Transit vehicle cleanliness
  • Bus ramp/lift operations
  • Passbys
  • Paratransit reservations and ride services
  • Elevator/escalator operations/outages announcement
  • On time performance

ACPVIEW’s expertise, responsiveness, and suggestions have made our program very effective and we are capturing the information
that we needed. The quality of the evaluations and the reporting is excellent. We highly recommend using their services.

MId-West Transit
Customer Service Manager